How to Find and Clear Error Codes on a 2021 Samsung French Door Refrigerator

Escrito Por: Ben Schlichter
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How to Find and Clear Error Codes on a 2021 Samsung French Door Refrigerator

Dificuldade

Moderate

Passos

9

Tempo necessário

No estimate

Introdução

If your 2021 Samsung French Door refrigerator is showing an error code, isn’t cooling, or won’t let you use the controls normally, the internal control interface can run diagnostics and clear persistent error messages. This guide shows how to enter forced run/forced defrost modes, run self-diagnosis, clear stored error codes from the display, and what a code means.

    • Open the refrigerator door and locate the control interface inside the refrigerator on the right side.

    • Note: The display color can be hard to see, so view it straight-on in good light.

    • Press and hold the Fridge and Flex Zone buttons for eight seconds, until the display flashes.

    • Release both buttons when the display starts flashing.

    • Press the Flex Zone button to enter the forced mode selection screen.

    • Confirm that "FF" appears on the display.

    • Press the Flex Zone button again to show "OFR" on the display.

    • Use OFR when you need the compressor to run constantly at 3600 RPM.

    • Press the Flex Zone button again to show "RD" on the display.

    • Use RD to constantly defrost the upper cabinet, which is the refrigerator section.

    • Note: The refrigerator will beep constantly while a forced defrost mode is running.

    • Press the Flex Zone button again to show "FD" on the display.

    • Use FD to defrost the fresh food section, the freezer, and the ice maker (if installed).

    • Press the Flex Zone button again until the display goes blank.

    • Wait eight seconds with a blank display to cancel forced modes and return to standard operation.

    • If an error code is staying on the display, press and hold the Fridge and Flex Zone buttons for 10 seconds with no other inputs.

    • Release the buttons to start the process that wipes the displayed codes from the interface.

    • Note: The codes can come back after the refrigerator is unplugged and then plugged back in.

    • Note: This can help remove errors that prevent normal operation while you wait for parts.

    • If no error codes are currently displayed, press and hold the Fridge and Flex Zone buttons for 10 seconds.

    • Wait while the interface turns off and checks for errors for about 30 seconds.

    • Caution: You can’t use the interface during the self-check.

    • Let the refrigerator return to normal operation when the self-check ends.

    • Write down the exact code shown on the display so you can look it up before it clears.

    • Note: The error code list doesn’t change often between Samsung models.

    • Use the video or Samsung technician code chart for your model to match the code to its problem area.

    • Example: A 14C code indicates an ice maker sensor error.

    • Press and hold the Fridge and Flex Zone buttons for about six seconds, until the UI flashes.

    • Press the Door Alarm button immediately while the UI is still flashing.

    • Look for "off" on two segments of the display to confirm demo mode is active.

    • Note: International models may show a different symbol, but the button sequence is the same.

    • Repeat the same button sequence in the same order to deactivate demo mode.

    • Use a Samsung technician cheat sheet for additional diagnostic details tied to each error code.

    • Note: The referenced documentation may include additional control modes not covered here, such as temperature offsets and system tests.

Conclusão

If an error code clears but returns after a power cycle, the refrigerator is re-detecting the same underlying problem. Record the code, run self-diagnosis again if needed, and use the service manual or technician code chart for your exact model to identify the affected system and the recommended checks.

Autor(a)

Ben Schlichter

Membro desde: 21/01/25

6447 Reputação

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